Overview

CGU presents a series of webinars to provide practitioners with useful and practical guidance on a range of topics focussing on insurance matters.

This webinar will cover: 

• the background, concerns, issues around the management of multiple relationships and multiple clients,

• most common issues such as lack of clear communication at the start around the nature of the relationship, conflicts of interest and confidentiality, poor consent process, poor case conceptualisation, poor record keeping in relation to those issues, poor decision making, and poor management of the relationships generally, resulting in complaints, and

• solutions to manage multiple relationships and clients.

Other webinar topics in this series include:

• Report writing and the use of proper terminology, 6 October 2022

• 101 on claims handling porcess and AHPRA claims, 24 October 2022

• Fitness to work based on psychologist conduct outside work and unprofessional/sexual misconduct, 21 November 2022

• Subpoenas & Request for Treatment Records, 28 November 2022

Level of Learning

Intermediate. This activity is targeted to those who have some previous learning on the topic.

Duration of access

Access to the recording and presenter slides (once available) is for 12 months.

APS CPD-Approved

This activity has been assessed against the APS Standards for CPD activities and approved for its education quality. Learn more about the APS CPD Approval process.

CPD Frequently Asked Questions

Refer to the APS CPD Frequently Asked Questions for general and technical information when undertaking APS Professional development activities.

Activity details 

• On-demand webinar recording 

Learning Outcomes

Upon completion of this activity, participants should be able to:

• identify and manage the risks arising from multiple relationships/multiple client relationships, and

• reduce the risk of complaints from clients/associated parties.

Presenter(s)

Mr. Jehan-Phillipe Wood

About the presenter(s)

Jehan-Philippe Wood is a lawyer and Partner at Clyde & Co, Perth, specialising in the management of professional risks affecting firms and individuals, including allied health professionals. He was admitted as a solicitor of the Senior Courts of England & Wales in March 1999 and to the Western Australian Supreme Court in December 2016. He has been assisting professionals, including registered psychologists and other allied health professionals, in resolving complaints from clients, including AHPRA notifications, investigations and proceedings, since early 2015.