Overview

CGU presents a series of webinars to provide practitioners with useful and practical guidance on a range of topics focussing on insurance claims.

This webinar will cover:

• the claim/notification lodgement and handling process, and

• a step by step guide to the AHPRA complaints process.

Other topics in this series include:

• Report writing and use of proper terminology, 6 October 2022

• Fitness to work based on psychologist conduct outside of work and unprofessional/sexual misconduct, 21 November 2022

• Subpoenas & requests for Treatment Records, 28 November 2022

• Managing the risks of multiple relationships and multiple clients, 30 November 2022

​Level of Learning

Intermediate. This activity is targeted to those who have some previous learning on the topic.

Duration of access

Access to the recording and presenter slides (once available) is for 12 months.

APS CPD-Approved

This activity has been assessed against the APS Standards for CPD activities and approved for its education quality. 

Learn more about the APS CPD Approval process.

CPD Frequently Asked Questions

Refer to the APS CPD Frequently Asked Questions for general and technical information when undertaking APS Professional development activities.

Activity details

• On-demand webinar recording

Learning Outcomes

Upon completion of this activity, participants should be able to:

• recognise the insurance claim lodgement process,

• recognise AHPRA complaints and how to best respond, and

• outline how to mitigate risk of a negative determination.

Presenter(s)

Cameron Solley and Morgan Healey

About the presenter(s)

Cameron Solley is a Partner in the Professional Indemnity group at Thynne & Macartney. He oversees the operations of the group and works closely with the team. For over a decade, Cameron has assisted allied health professionals, including psychologists, chiropractors, nurses, physiotherapists and acupuncturists, to respond to complaints made to the Office of the Health Ombudsman (OHO) and investigated by the Australian Health Practitioners Regulation Agency (AHPRA). This involves not only preparing submissions responding to the complaints, but also attending with the allied health professionals when called to appear before their professional registration Board, as well as representing the professionals in the course of disciplinary hearings through the Queensland Civil and Administrative Tribunal (QCAT).