What are the renewal payment methods?
You can renew for the year and pay in full or opt for monthly instalments via credit card or direct debit (bank account).
How are the monthly instalments scheduled?
Monthly instalments are taken on the 1st of each month. Monthly instalments are based on the full 12 months membership fee, regardless of when you renew.
NOTE: Renewals after 1 July, you will be charged for June and July in your first instalment.
Renewals after 1 August, you will be charged for June, July and August in your first instalment.
Renewals after 1 September, and chose monthly instalments, you will be charged for June, July, August and September in your first instalment.
I need to download my receipt or tax invoice
Log in to the payment portal or find these on your dashboard under past invoices.
How can I confirm if my payment has gone through?
An email confirmation will be sent once your renewal has been successfully completed. You can also check the status of your payment via the payment portal.
Can I switch from paying in full to instalments or vice versa?
To change payment method, this can be done annually during the renewal process. Unfortunately, our system does not offer the option to switch payment methods mid-membership year.
The payment form is greyed out?
This may be a security issue alerted through the payment portal and your device not being up to date. Please ensure you are disconnected from a VPN, your device is running on its latest software version or try a different device such as your mobile phone.
My payment was deducted multiple times
If you renew with monthly instalments between 1 and 15 May 2025, a duplicate payment can be expected as your renewal coincides with the final monthly instalment scheduled for the 2024-2025 Membership year. This is not an extra charge, and your next instalment will occur in July.
If the duplicate payment did not occur during these dates, please contact the Member Services team for further investigation.
Can I apply for a discount post-renewal if I missed the renewal deadline?
Unfortunately, discounts cannot be applied retrospectively. Please ensure you check your eligibility for a discount and gain confirmation prior to renewing.
It looks like I’ve been over-charged through my monthly direct debit instalments?
Monthly instalments are based on the full 12 months membership fee, regardless of when you renew. If you renew after 1 July, you will be charged for June and July in your first instalment. If you renew after 1 August, you will be charged for June, July, and August in your first instalment. If you renew after 1 September, you will be charged for June, July, August, and September in your first instalment. Following your initial instalment, all future payments will be scheduled on the 1st of each month.
Is there a penalty for failed renewal payments?
No. If your renewal payment is not successful and you are unable to complete the payment within 24 hours, please reach out to the Member Services team for assistance by emailing us at [email protected].
Can I cancel my membership and receive a refund after renewing?
No. When you agree to the membership renewal terms and conditions, you have committed to the entire membership period. Our Member Services team are always available to discuss your personal circumstances via [email protected]