Overview

Frontline workers play a critical role in delivering essential services, often under high-pressure and challenging conditions. This webinar will explore the role organisations have in effectively supporting their frontline teams including leadership, role clarity, workload, and human factors.

Level of Learning

Foundational. This activity is targeted to those who are new to the topic.

Duration of access

Access to the recording and presenter slides is for 12 months from the date of confirmed registration.

CPD Frequently Asked Questions

Refer to the APS CPD Frequently Asked Questions for general and technical information when undertaking APS Professional development activities.

APS CPD-Approved

This eLearning activity has been assessed against the APS Standards for CPD activities and approved for its education quality. Learn more about the APS CPD Approval process.

Explore the Disaster Response Network & Join now

The Disaster Response Network (DRN) is a national volunteer network of APS psychologists who undertake specialist training to support frontline and emergency workers affected by trauma and critical incident stress. Working with Primary Health Networks, local councils, NGOs and other emergency service providers, DRN volunteers provide mental health wellbeing checks to frontline workers via telephone or face-to-face when appropriate. The DRN provides a coordinated approach to reach out to APS members who are able to work with people in disaster situations, inform members of disaster-specific training opportunities, and provide members with updates specific to mental health in disaster contexts.

Learn more

Complete the free activity Responding to disasters and join the DRN. As a DRN member, you will receive free access to a range of professional development to bolster your learning in this area.

Enrol now

Activity details

On-demand webinar recording.

Learning Outcomes

Upon completion of this webinar, participants should be able to:

• describe the impacts of disaster on teams and organisations,

• identify the risks and protective factors for mitigating impacts on teams and organisations, and

• describe strategies that leaders and organisations can apply to support the mental health and wellbeing of their workforce.

Presenter(s)

Alexandra Howard

About the presenter(s)

Alexandra Howard is the Director of Disasters and Public Health Emergencies at Phoenix Australia – Posttraumatic Mental Health and a member of the DFFH Emergency Management Psychosocial Services Panel. She is a clinical psychologist and public health expert who has worked in the field of disaster and posttraumatic mental health for 10+ years.
Her expertise lies in translating and implementing best practice mental health and psychosocial support approaches to ensure government, organisations, workforces and communities are equipped to prepare, respond and recover to disaster – from whole of organisation trauma-informed policy and practice initiatives, through to building workforce capability and capacity across the three levels of the stepped care approach to mental health.
She has worked with primary care, mental health, emergency service, military personnel, community organisations, and disaster relief organisations. Alex regularly provides advice on how to best prepare and support communities and workforces in the context of disaster to all levels of government, in addition to organisations such as the International Federation of Red Cross and Red Crescent Societies.
She has published in the field of posttraumatic mental health, studied prospective implementation of the National Disaster Mental Health and Wellbeing Framework and has presented her work at national and international conferences.