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Operational and membership policies

APS Member Community Charter

The APS Member Community Charter supports a respectful, constructive and inclusive APS community. It sets out the standards of behaviour expected of people when engaging as part of the APS community.

The Charter is supported by Behaviour Guidance, which provides practical examples to help people understand and apply its standards, and a Charter Resolution Process explaining how concerns can be raised and addressed.

Access the Charter framework

Before raising a concern

Please review the Charter, Behaviour Guidance and Charter Resolution Process above before submitting a concern.

  • If your concern is primarily about a person’s behaviour while participating in the APS community, please use the APS Member Community Charter and Charter Resolution Process.
  • If your complaint is about an APS product, service, decision, operation or organisational process, please refer to the APS Complaints and Grievances Policy. Click here

If, after reviewing this information, you wish to raise a concern under the Charter:

Submit a Charter concern

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