Overview

Any interaction with a client can create misunderstanding that causes worse outcomes. When working with clients from other cultures or language groups, this risk increases significantly.

This webinar will introduce a systematic way to approach cross cultural communication that aims to reduce misunderstanding based on culture or language. 

It will cover:

• how to reduce unintended bias in your work,

• when and how to use an interpreter,

• a model that you can use to understand how to communicate better with people from any culture, and

• how to find out more about a client’s culture.

Level of Learning

Foundational. This activity is targeted to those new to the topic.

Duration of access

Access to the recording and presenter slides is for 12 months from the date of confirmed registration.

APS CPD-Approved

This activity has been assessed against the APS Standards for CPD activities and approved for its education quality. Learn more about the APS CPD Approval process.

CPD Frequently Asked Questions

Refer to the APS CPD Frequently Asked Questions for general and technical information when undertaking APS Professional development activities.

Activity details

On-demand webinar recording

Learning Outcomes

Upon completion of this webinar, participants should be able to:

• practice strategies & techniques for cross cultural communication,

• reflect on how your culture impacts how you deliver services, and

• learn to include culture in all your planning and service delivery.

Presenter(s)

Andrea Gaddie, Tristan Pagniello-Priolo

About the presenter(s)

Andrea Gaddie Training Officer, Centre for Culture Ethnicity & Health
Andrea is a specialist trainer, educating groups in cultural competence and health literacy. Andrea is a people person who connects with her dynamic communication style. She has 10 years experience in health services, with a passion for education. Andrea holds degrees in arts and health sciences and spent many years in the natural health industry training health care practitioners.

Tristan Pagniello-Priolo Training Officer, Centre for Culture Ethnicity & Health
Tristan grew up in a multicultural, multilingual household, and has always been eager to learn more about communication and culture. She has a variety of experience, studying linguistics and translation, teaching English to children in Spain, and working in the translation industry, retail, and health services. This experience gives Tristan a unique perspective, having crossed paths with people of such varied backgrounds. Tristan is passionate about communication and making information accessible to everyone through clear, intentional communication, and is eager to continue developing her knowledge at CEH.