PAS terms and conditions

Got a question for PAS?

Please take a moment to read our terms and conditions for this service.

• The PAS phone and email service is not an emergency service. If the situation is an emergency, please contact your appropriate local emergency service.
• PAS aims to respond to your phone queries within 24-48 hours and to your emails within three working days.
• When you contact us, a brief, confidential note is kept of all PAS enquiries.  Members should include their APS member number in their communications with the service. De-identified statistical data is collated and used for planning purposes and resource development.
• As the APS member, you need to make the contact with PAS - not someone else on your behalf, such as your practice manager.  This is to preserve the integrity of our communications with you.
• PAS is unable to accept clinical accountability.  We can only give you general advice - not specific clinical advice about specific cases.  For this reason, you may need to consider seeking supervision with an experienced practitioner should this be warranted.
• We acknowledge that professional quandaries may be stressful to navigate, but members are expected to communicate with PAS in a respectful manner.
• If your query pertains to third party issues (e.g., Medicare, NDIS, WorkCover etc.,), your first option should be to resolve the issue with that agency.
• Any written communication from PAS is for the intended recipient only and should not be shared with others without the consent of the author. It remains the intellectual property of the APS.
• While we may direct you to relevant legislation, PAS is unable to give you legal advice.  Should you feel that you need legal assistance, you may be eligible for free legal advice though your professional indemnity insurer. 

Disclaimer: The APS Professional Advisory Service is a member service to assist members with professional and ethical queries.  PAS is resourced to offer a brief service only and can never be in a position to know all of the relevant facts or variables ‘in the mix’ in any given problem or case you discuss with us.  We are unable to accept responsibility, accountability or liability for how you may interpret our communications with you or how you may act on what has been discussed.  If circumstances dictate, we strongly recommend that you consult more widely (e.g., by seeking supervision or legal advice) to resolve your query or issue.