Overview

Artificial Intelligence (AI) is rapidly becoming part of everyday business operations, helping psychologists save time and improve efficiency.

For psychology practices, however, the use of AI introduces important questions around confidentiality, client trust, professional responsibility, and cyber security. AI can assist with appointment setting, but understanding what information should and should not be shared with these tools is critical to protecting sensitive client information.

In this webinar, Harvey Norman Technology for Business, a technology services and solutions provider, will provide psychologists and practice owners with a practical, plain-English introduction to using artificial intelligence (AI) safely in psychological practice. The webinar will explore how psychologists can harness the potential benefits of AI while meeting their professional obligations, protecting sensitive client information and reducing cybersecurity risks.

Drawing on real-world examples and emerging cybersecurity threats, the session focuses on practical decision-making rather than technical complexity. Participants will gain greater confidence in identifying appropriate uses of AI, recognising potential risks and taking simple, effective steps to protect their practice and maintain client trust.

Key areas covered include:

• Understanding the opportunities: Where AI can add value to psychological practice and support everyday work.
• Identifying the risks: Key privacy, ethical, professional and cybersecurity considerations when using AI.
• Making informed decisions: How to determine when AI may be appropriate and when greater caution is required.
• Protecting client information: Simple, practical steps practices can take to safeguard sensitive information when using AI tools.
• Reducing cybersecurity risk: Practical strategies for recognising and responding to emerging AI-related threats.
• Maintaining trust: How responsible AI use can support professional obligations and protect the trust of clients and the broader community.

Level of Learning

Foundational. This activity is targeted to those new to the topic.

Duration of access

This webinar will be recorded. Access to the recording and presenter slides is for 12 months from the date of confirmed registration.

APS CPD-Approved

This activity has been assessed against the APS Standards for CPD activities and approved for its education quality. Learn more about the APS CPD Approval process.

CPD Frequently Asked Questions

Refer to the APS CPD Frequently Asked Questions for general and technical information when undertaking APS Professional development activities.

Related activities

Learning Outcomes

Upon completion of this webinar, participants should be able to:

• understand how AI is being used in professional service environments,

• Identify where AI can safely support administrative and operational activities,

• recognise common cyber security risks associated with AI,

• apply practical decision-making frameworks before sharing information with AI tools,

• understand how cyber security supports client confidentiality, trust and professional obligations, and

• identify practical steps to reduce risk within their practice.

Presenter(s)

About the presenter(s)