The Medicare Better Access telehealth items are designed to improve access to psychological services for clients in rural and remote areas of Australia. Providers of these services need to select technology and software that facilitates access, including being user-friendly and affordable for clients. Providers should consider selecting software, hardware and related equipment that:
- Allows clients access to the telehealth service at no or minimal set up cost
- is accessible for clients who may connect through various types of browsers, devices and platforms (for example, Mac, PC, android, iPhone, tablet, Internet Explorer, Firefox, Chrome)
- Is likely to successfully operate across the bandwidth available in rural and particularly remote areas of Australia
- Can provide high quality audio and visual communications giving due consideration to the bandwidth available to rural and remote clients, and
- Is simple for clients to install, access, and operate.