PsychEngage is a new, free feature for Find a Psychologist premium listing holders. It makes it easier for clients to link up with a psychologist by allowing them to send appointment requests. This has been designed with the client in mind, with the intention of removing the barrier of having to call multiple psychologists in an attempt to arrange an appointment.
How PsychEngage can benefit you
PsychEngage is designed to:
- assist with your appointment triage
- simplify management of your client schedule within PsychEngage
- give you access to comprehensive analytics of the number of clients requesting your services, including your claimed and accepted services.
How PsychEngage works
PsychEngage allows you to receive an appointment request from potential clients, via the dedicated app or through the website. Clients will have the option to add you to their shortlist when running a search in Find a Psychologist, or they can find you in the PsychEngage portal.
The client can select up to five potential psychologists for their shortlist. If you are one of those psychologists, you will receive a notification via the PsychEngage app. You can also view this on the website, and can select to be notified by email or SMS.
You will then have the opportunity to reject or accept the booking request. If you have accepted the request, you can then begin communicating directly with the client.
If another shortlisted psychologist accepts the request before you, then the request will show the wording, ‘Claimed by another psychologist’ in the right hand column
Currently an APS member?
If you are an APS member, PsychEngage is free as part of your Find a Psychologist premium listing. You can opt in to the service at any time.
- Step 1 – go to your member dashboard
- Step 2 – scroll down to the Find a Psychologist section
- Step 3 – select ‘update your details’ and ‘yes’ to opt in to PsychEngage
- Step 4 – accept and click ‘continue’ to update your profile
Opt in to PsychEngage
If you don’t currently have a Find a Psychologist premium listing, find out how to add one here.
Not an APS member?
If you are a former member of the APS, you can reinstate your membership at any time.
If you would like to receive PsychEngage for free as part of a premium Find a Psychologist listing, you can join the APS today.
Terms and conditions
APS members can access the PsychEngage terms and conditions here.
Next steps
Once you have joined or opted in to PsychEngage you can:
1. Log in to the PsychEngage web portal. The web portal gives you access to booking requests and analytics on requests received, missed, and rejected.
- For APS members, use your APS member number and password (these are the same details you use to log into the APS website).
- For non-members, these are your User ID and password.
2. Set up your notification preferences. By default, your notifications will be switched off. To be notified when a client sends you a booking request, you will need to ensure you switch notifications on.
3. Download the app from either the Apple Store or Google Play. The app can be used standalone or together with the PsychEngage web portal.
4. Read the PsychEngage user guide for psychologists.
5. Start receiving and responding to booking requests.
User guide
For detailed information on how to use PsychEngage to manage bookings, respond to client requests, and communicate with potential clients, please refer to the PsychEngage user guide for psychologists.
How many requests will I receive?
PsychEngage is a new platform, so we cannot predict how quickly demand will build and how many booking requests psychologists will receive. However, with the increasing demand for mental health services and intense interest from media, government, and stakeholders, we hope to see significant demand for the services of psychologists through PsychEngage.
How do I opt out?
If you find that PsychEngage is not the right service for you, you can opt out at any time. APS members can simply log in to your member dashboard on the APS website and update your preferences. Non-members can get in touch with us.
Answers to frequently asked questions
Please find below a list of answers to frequently asked questions. We encourage you to read through these. If you need any further support, please get in touch with us.