Event Registration

You are registering for the APS Professional Development webinar: Understanding and dealing with complaints, to be held on Wednesday 6 May 2026, at 7:00pm-8:30pm AEST.

You will receive an email the day before the event with instructions on how to join the webinar live.

Once registration is completed, an email confirmation and tax invoice will be sent to your nominated email address. If you have not received the confirmation within 2-3 hours, check your junk/spam folder and contact the APS at: [email protected].

Access to the activity recording, invoices, and registration details, will be available in the portal at: https://www.psychology.org.au/Membership/My-Events-eLearning/APS-eLearning.

For technical support, contact [email protected].

To register for this event, log in or create an account

If you are an APS member or returning APS guest, log in to your existing account.

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Users of the APS Online Learning Portal site must read and accept all of the Terms and Conditions set out below.

Access

Access to the live webinar will be provided to registered participants via email one to two working days before the webinar is scheduled to be held.

At the conclusion of the live webinar, the recording (if applicable) and any relevant materials will be made available on the APS Online learning Portal.

Access to this activity will expire in twelve (12) calendar months from the date of receipt of payment, unless otherwise specified; this period is called the Registration Period.

Registration fees

The fee is set by the APS and may vary without notice. The fee payable will be the fee applicable at the time of registration.

The fee is not refundable or transferable.

Please print and keep your tax invoice/receipt for registration.

All prices listed on the application form include GST (as that term is defined in A New Tax System (Goods and Services Tax) Act 1999), unless specifically noted otherwise.

The webinar

Upon registration, you will receive access to PowerPoint presentation/s in PDF format and other resources related to the live or on-demand webinar via the APS Online Learning Portal. After the webinar has concluded, we encourage you to complete any multiple-choice quiz and the evaluation to gain access to the certificate of completion for your CPD records.

Use of the APS Online Learning Portal

The APS retains all intellectual property in the information provided on this website. This website is owned and operated by the APS, and material is protected by Australian and international copyright and trademark laws.

Users may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material from this website, including codes and software.

Information contained on this website is for personal use only and may not be sold or otherwise distributed. Users may download material from this website for their personal, non-commercial use only, provided that all copyright and other proprietary notices are kept intact.

This website must not be used for any purpose that is unlawful or prohibited by these terms and conditions.

Users must comply with relevant professional standards in their contributions to online discussions and forums.

The APS has provided links and pointers to Internet sites operated and maintained by third parties. Such linked sites are not under the control of the APS and the APS is not responsible for the contents (including the accuracy, legality, or decency) of any linked site or any like contained in a linked site. The APS is providing these links only as a convenience, and the inclusion of any link does not imply the endorsement by the APS of the linked site. Users link to any such site entirely at their own risk. The APS will not be liable for any damages or loss arising in any way out of or in connection with or incidental to any information or third-party service provided.

The APS is not responsible for the copyright compliance of any linked sites.

Disclaimer and limitation of liability

The APS makes no representation or warranty that access to this activity will be uninterrupted, error-free, timely, complete, or secure. The APS will not be liable for any damages (including direct, indirect, consequential, incidental, and exemplary) in the event that the website is unavailable to applicants for any reason, including due to interruption, suspension, termination, computer or communications link downtime, malfunction, upgrades, preventative, or remedial maintenance activities.

While the APS takes all reasonable care in ensuring the privacy and integrity of the information learners provide, the possibility exists that this information could be unlawfully observed by a third-party while in transmit over the Internet or while stored on the APS systems. The APS accepts no responsibility or liability should this occur.

The APS does not accept any legal liability or responsibility for any injury, loss or damage incurred by the use of, or reliance on, or interpretation of, the information contained in the learning material.

These terms and conditions do not exclude any warranties or liabilities that cannot be disclaimed under the Competition and Consumer Act (Cth) 2010 or similar State or Territory legislation. Otherwise, the APS excludes all warranties and liabilities that may be implied by law.

To the fullest extent permitted by law, the APS's liability for breach of any implied warranty or condition in relation to services supplied or offered by the APS which cannot be excluded is restricted, at the APS's option, to supply of the services again, or the payment of the cost of supplying the services again.

General

Applicants should note that the provision of false or misleading information at the time of registration or thereafter for the purpose of financial gain is a serious offence.

The APS may in its sole discretion, refuse to provide services to applicants if applicants breach these terms and conditions.

These terms and conditions are governed by and construed in accordance with the laws of Victoria and all users of this website, and the activity, irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria.

If any of these terms and conditions should be determined to be illegal, invalid, or otherwise unenforceable, it shall be severed and deleted from the terms and conditions and the remaining terms and conditions shall survive, remain in full force, and effect and continue to be binding and enforceable.

Privacy Statement

The APS is committed to protecting privacy and the confidentiality and security of the personal information provided to it. Any personal information provided to the APS in the process of applying for or completing an eLearning activity will be used to process registration; and if a pass result is attained, where appropriate and specified, to notify the relevant bodies of the pass result.

Pursuant to its contractual obligations with the National E-Health Transition Authority, the APS may be required to provide access to personal information to the Commonwealth Auditor General, the Privacy Commissioner, the Ombudsman, or a delegate of the National E-Health Transition Authority.

We may also be required to disclose participant personal information to our professional advisers, including auditors.

Applicants may access their personal information held by the APS, subject to the exceptions in the Privacy Act 1988, and to correct any information which is incorrect. Please contact the APS with any such request.

A full copy of the APS Privacy Policy is available on the APS website at http://www.psychology.org.au/privacy/.

CVV - What’s this?

The CVV number ("Card Verification Value") on your credit card or debit card is a 3 digit number on VISA and MasterCard credit and debit cards. On your American Express credit or debit card it is a 4 digit numeric code.

Your CVV number can be located by looking on your credit or debit card, as illustrated in the image below:

CVV Number

Providing your CV number proves you actually have the physical credit or debit card - and help to keep you safe while reducing fraud.

CVV numbers are NOT your card’s secret PIN (Personal Identification Number).

You should never enter your PIN number when asked to provide your CVV. (PIN numbers allow you to use your credit or debit card at an ATM or when making an in-person purchase with your debit card or cash advance with any credit card.) CVV numbers are also known as CSC numbers ("Credit Security Code"), as well as CVV2 numbers, which are the same as CV numbers, except that they have been generated by a 2nd generation process that makes them harder to "guess".

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