You will be working as a psychologist, using your skills and knowledge in a non-clinical or counselling setting. Your primary role is to support frontline workers (including volunteers) following a disaster or critical incident, via informal wellbeing checks by telephone.
You will be using active listening, patience, respect, and other relationship/micro-counselling skills to guide basic problem-solving and other self-care strategies e.g., self-soothing/relaxation; (re)accessing social connections and support; behavioural activation/promoting positive activities; promoting helpful thinking.
You will most likely not be providing a clinical service or doing therapy. Disaster affected people do not need therapy in the immediate post-disaster phase. This is the time when they need Psychological First Aid. Some people may need to be referred onwards to mental health services. However, whilst the intention is that psychologists do not provide a clinical service or therapy, you could be drawing on your clinical skills in the case of more complex situations, for example, if a worker or member of the public became particularly distressed and you were involved in helping them to calm down.